How Long Does an HPD Inspection Take After a 311 Complaint?

After a 311 complaint is filed with HPD, inspection timelines vary by violation class. Class C (immediately hazardous) complaints require an inspection within 24 hours. Class B (hazardous) complaints are inspected within 30 days. Class A (non-hazardous) complaints are inspected within 90 days.

In practice, timelines are not always met. Analysis of NYC 311 data shows that a significant percentage of complaints are closed administratively before an inspection occurs — read the full details in our guide to what happens after a 311 complaint and our investigation into HPD's closure practices.

You can check a building's complaint and inspection history at 311tracker.com.