1.9M
311 complaints tracked
28.4%
Heat complaints batch-closed June 2026 analysis
834K
Buildings tracked citywide
745,848
Heat complaints since 2024
20,957
Rat complaints since 2024 Only 3.7% result in HPD action

Complaints by Borough

Borough Complaints Buildings Per Building
1 The Bronx 654,098 16,425 39.8
2 Manhattan 416,047 16,285 25.6
3 Brooklyn 530,216 30,955 17.1
4 Queens 239,491 19,072 12.6
5 Staten Island 29,267 2,952 9.9

Top 5 Complaint Types

Heat/Hot Water
745,848
Unsanitary Condition
283,442
Plumbing
168,566
Paint/Plaster
148,501
Door/Window
112,020

Most Complained-About Buildings

# Address Complaints Violations
1 1040b East 217 Street, Bronx The Bronx 6,378 16
2 957 Woodycrest Avenue, Bronx The Bronx 5,409 91
3 31-35 Crescent Street, Queens Queens 4,585 2
4 2802 Fredrick Douglass Bl, Manhattan Manhattan 3,679 130
5 2176 Tiebout Avenue, Bronx The Bronx 2,987 36
6 707 East 242 Street, Bronx The Bronx 2,977 32
7 225 Central Park North, Manhattan Manhattan 2,897 6
8 16 Richman Plaza, Bronx The Bronx 2,843 383
9 530 East 169 Street, Bronx The Bronx 2,594 794
10 76 St Nicholas Place, Manhattan Manhattan 2,545 19
Data last updated: June 11, 2026 ยท Updated daily from NYC Open Data

About This Data

Source: NYC 311 Service Requests (NYC Open Data, dataset erm2-nwe9), filtered to agency HPD. HPD violation data from dataset wvxf-dwi5. Date range: January 1, 2024 to present. Updated daily.

Building matching: Complaints and violations are matched to buildings via BBL (borough-block-lot identifier) from the NYC Department of City Planning PLUTO dataset. 834,400 buildings seeded from PLUTO; 1.9M complaints matched.

Batch-closure rate (28.4%): Heat complaints closed in batches of โ‰ฅ5 at identical timestamps to the same building โ€” a proxy for HPD's duplicate-consolidation mechanism, where multiple complaints for the same building-wide condition are merged and closed simultaneously. This figure was computed from a June 2026 batch analysis; see the full methodology in our phantom closures investigation.

Dashboard stats: All aggregate statistics (complaint counts, borough breakdown, top buildings) are pre-computed nightly and cached in the database. Last computed: June 14, 2026. Stats refresh daily at 8am UTC via the automated sync workflow.

Limitations: Pre-2024 complaint history not included. Per-building complaint rates reflect buildings with at least one complaint, not all buildings. Correlation between closure rates and violation rates does not imply causation.

Contact: hello@311tracker.com for data requests or press inquiries. Cite as: "Source: 311tracker.com/data".